Chimney Services FAQs

Yes. Even unused chimneys should be inspected annually — animals, debris, and structural issues can develop regardless of use, and a blocked or damaged flue is a safety risk any time it's connected to your home.

A Level 1 inspection covers all accessible portions of the chimney under normal conditions. A Level 2 inspection adds a closer inspection of the flue interior and is required when buying or selling a home, after a chimney fire, or when changing fuel types or appliances.

Most standard chimney sweeping and inspection appointments take about 45 minutes to an hour, depending on the chimney's condition and accessibility.

No. Our technicians use professional-grade HEPA vacuums and protective coverings to keep your home clean throughout the visit.

Signs your chimney may need cleaning include visible soot or creosote buildup, strong smoky odors, and soot or debris falling into your fireplace. Smoke backing into your home can indicate a blockage or another issue and should be inspected before further use. However, buildup isn’t always visible, and you shouldn’t wait for warning signs. Per NFPA 211, chimneys, fireplaces, and vents must be inspected at least annually, with cleaning, maintenance, and repairs performed as needed. Depending on how often you use your chimney and the fuel you burn, cleaning may be needed more frequently.

Chimney odors can come from soot and creosote buildup, moisture, animal nesting material, or airflow issues that draw smells into your home. These odors may become more noticeable during warm, humid weather or after rain. A cleaning can help remove odor-causing deposits, but it is not always the complete solution. Water leaks, downdrafts, or negative air pressure in your home may also need to be addressed. A professional inspection can help identify the source of the smell and determine whether cleaning, repairs, or a combination of services is needed.

“Deep clean” is a vague term that doesn’t explain what work your chimney actually needs. We often hear it used as a scare tactic by questionable companies to justify an inflated cleaning price. However, heavy or glazed creosote can require a separate service beyond a standard chimney cleaning, such as mechanical removal using a chain whip or specialized glaze-removal treatments. The appropriate method depends on the deposits and your chimney’s construction and condition. A reputable company should provide photos, explain its findings, and clearly describe the recommended service and cost. If someone tells you that you need a “deep clean,” we strongly recommend getting a second opinion before approving the work.